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HGS (Hinduja Global Solutions) Ltd.

Direct Employers / Philippines

About

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services and, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers.

Services

Marketing and Digital Enablement Services

HGS’ Unified Customer Experience model combined with customer journey mapping, web presence management, social media optimization, digital transformation, and brand positioning supports the customer lifecycle from the start.

 

Consumer Interaction Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. HGS brings integration and consistency to previously disconnected voice, chat, email, and web self-service. This visionary approach to multichannel engagement, reduces operational costs while optimizing revenue.

 

Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow and process efficiencies that improve speed and accuracy.

Contact

2nd and 3rd Fl., Ayala Technohub Bldg., Boardwalk Ave., Smallville Business Complex, Brgy. San Rafael, Mandurriao, Iloilo City, Iloilo, Philippines, 5000

2nd and 3rd Fl., Ayala Technohub Bldg., Boardwalk Ave., Smallville Business Complex, Brgy. San Rafael, Mandurriao, Iloilo City, Iloilo, Philippines, 5000

033-333-3330

Company Snapshot